by J. Vegerano
The efficiency of a company’s information technology depends directly on the individuals that implement, configure, troubleshoot, manage and operate the technology infrastructure on a day-to-day basis. The company’s tech policies and procedures are the foundation of efficient technology operations and understanding.
For a company to have an effective information technology infrastructure, it must have solid technology, users and policies. Many companies focus only on strong security, such as firewalls, anti-virus software, intrusion detection systems, etc…, yet fail to implement measures that ensure that their employees are fully aware of the company’s policies and procedures regarding the operation and usage of the technology provided. An asset management tool managed by technology operations is also essential in proactive usage monitoring and security. Pirated software has also become a high security risk for both employer and employee. Without policies and procedures to clearly outline acceptable software and hardware usage, there is no basis on any security defense or understanding.
Furthermore, companies face a more demanding and often complex environment where information is instantaneous, customers are challenging, information security breaches are on the rise, employees use and abuse of the Internet has increased, and management is faced with ever-increasing international, state and federal regulations. To deal with these issues requires that companies implement policies and procedures to properly inform employees of management’s expectations, company vision and objectives. Technology is to be utilized for the efficiency and growth of the company, not for personal use or gain. All companies should strongly consider a solid technology policies and procedure handbook for all employees (even management) to review and sign. It also should be easily accessible on your corporate intranet site or Wiki for future review.
As your company grows in productivity and user capacity, management should look to review and update your policies and procedures according to your growth and new technology available. Policies and procedures begin the groundwork for understanding how your particular company technology should be handled.